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Word-of-Mouth1 0

Why word of mouth is a growing tool in today’s market sales improving loyalty and brand names.

Word of mouth is being used by many companies as a communication strategy in sales. To achieve this, mainly we have to encourage consumers to

marketing viral anuncios 0

9 free tools to communicate in electronic commerce.

Hi all! In today’s section I will analyze some communication tools to promote your online store.In particular I will talk about how a start up can

E-Commerce: Do we buy or sell?

Hi all In today’s section, I will highlight the possible failings of many online stores: The general lack of stimulus for sales and what I

Customer care and social networks: Part 2

Hi all. Today from my Sonia Rujas’s blog I will continue with the series of sections on customer service and in particular I will focus on how

Customer care and social networks: Part 1.

Hi all. In today’s blog of Sonia Rujas I would like you to think about how social networks (mainly Twitter and Facebook) influences the customer.

Customer service: the 5th section.

Now that I am back fromholiday I would like to reflect further on customer care.In this section I will address how it should be an essentialcustomer service.It

New business opportunities: Customer Service.

With the start of the New Year I begin this section highlighting customer service and will endeavour to serve and reflect on the customers and


As promised in this section I will deal withthe tools we have for selling on e-commerce.  WHATTOOLS DO WE NEED OR HAVE FOR SELLING?               –

How to sell on-line: Part 2

Well I’m here again to tell you about how to sell online. In the last article, I tried to answer the question how to sell

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